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Customer satisfaction represents the primary purpose of the market-oriented organization, whose efforts tend to develop an ongoing, stable and lasting relationship with customers, through the search for the satisfaction of their needs, wishes and wishes. At the basis of customer satisfaction, there is, therefore, the creation of value for customers, that...
Research on organizational well-being allows to identify those elements useful for planning and implementing actions for organizational improvement in a perspective of growth and development, enhancing human resources with positive effects on the organization's performance